Shipping & Returns
Shipping & Returns
At Areej Al Amirat Perfumes, we take great care in delivering your orders safely and on time. We aim to provide a smooth and reliable shipping experience for all our customers across the UAE and internationally.
Shipping Policy
We partner with trusted courier services to ensure your perfumes arrive safely and promptly at your doorstep.
Shipping within the UAE
- Orders are processed and shipped within 1–2 business days after payment confirmation.
- Standard delivery time: 1–3 business days depending on your location.
- Free delivery is available for all orders above AED 100.
- For orders below AED 100, a small delivery fee will apply.
- All shipments are handled by trusted courier partners to ensure fast and secure delivery.
International Shipping
- International delivery is available to selected countries.
- Shipping costs and delivery times vary depending on the destination.
- Customs duties and taxes (if applicable) are the customer's responsibility.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS with your tracking number and a link to monitor your shipment's progress in real time.
Return & Exchange Policy
Your satisfaction is our top priority. If you are not completely happy with your purchase, you may request a return or exchange under the following conditions.
Return Conditions
- Return or exchange requests must be made within 7 days from the date of receiving the product.
- The item must be unused, unopened, and in its original packaging with all labels intact.
- Any gifts or promotional items received with the order must also be returned in their original condition.
- Returns are not accepted for items that have been opened or used.
Refund Method
After the returned item is received and inspected, the refund will be processed:
- For cash on delivery orders: the refund will be issued via bank transfer or store credit.
- For online payments: the refund will be returned to the original payment method.
- Please allow 7–10 business days for the refund to reflect.
Exchange Option
- Customers can exchange an item for another product of equal or higher value (price difference applies).
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact our customer service within 48 hours of receiving your order. We will arrange for a replacement or full refund at no extra cost.
Contact Us
For any shipping or return inquiries, please reach out to our support team. We're here to help!
